FAQ


FREQUENTLY ASKED QUESTIONS

ORDERS AND PAYMENTS

WILL I GET A CONFIRMATION OF MY PURCHASE?

Yes, you will receive one or more of the following emails after your order is placed: Order Confirmation, Shipment Confirmation and/or Return Confirmation.

 

WHAT IF I DIDN'T RECEIVE A CONFIRMATION EMAIL?

Sign In to your account to view order history, tracking information, and information about past orders at ArtichokeBoutique.com 24 hours a day.

If you still have questions about your order, contact Customer Service at Hello@ArtichokeBoutique.com during normal hours of operation.

SHIPPING

WHY DID I RECEIVE MY ORDER IN SEPARATE SHIPMENTS?

We make every effort to ship your items together. However, to ensure your items arrive as quickly as possible, we may have to ship from multiple locations: Our Distribution Center Oversees or from one of our many vendors.

When we divide an order into multiple shipments:

  • There are no additional fees or shipping charges

  • Multiple Shipping Confirmations: communication concerning items shipped from our Distribution Center will be received separately from items shipped from our vendors

  • Orders will have an initial pending charge for the entire order; but your credit card will be charged for items on each individual shipment as they are shipped

 

HOW DO I TRACK MY ORDER?

There are several ways to track the status of your order:

  1. Check your email.
    The email address you provided during Checkout allows us to provide information about the status of your order.

  2. Enter your tracking information to the right.
    You can also sign in to your account to view order history, tracking information, and information about past orders at verabradley.com 24 hours a day.

  3. Contact us.
    If you still have questions about your order, Contact Us.

WHAT ARE MY SHIPPING OPTIONS?

Artichoke Boutique unfortunately for now only offers standard shipping.

 

AM I ABLE TO SHIP TO MULTIPLE ADDRESSES?

At ArtichokeBoutique.com we only ship orders to the address that is indicated on the card at checkout. 

RETURNS

WHAT IS YOUR RETURN POLICY?

You may return your new or unused product within 7 days of receiving item with original Artichoke Boutique receipt and or online packing slip. 

Online Returns

  • Returns must be prepaid and insured by the customer and shipped via the carrier of your choice.

  • All returns must be accompanied by a Return Form and original receipt or packing slip.

  • Shipping and handling charges are non-refundable.

  • All products must be unused and undamaged to ensure a full store credit. We will not accept CODs or third-party billing for returned merchandise. All COD packages will be refused.

  • We cannot be responsible for items that we do not receive.

  • In the event an item is damaged during shipment, please contact the carrier with your tracking number.

  • If an item was a gift you will receive credit in the form of a Electronic Gift Certificate to be used on ArtichokeBoutique.com.

  • Returns over $500 without a proof of purchase cannot be processed. Purchases for resale will not be accepted for returns, regardless of dollar amount

  • We reserve the right to refuse a refund request if it does not comply with these policies

For a comprehensive list of our online and Store return policies, visit Returns.

HOW DO I RETURN AN ITEM?

You may return your new or unused product within 7 days of purchase with original Artichoke Boutique receipt or online packing slip. No refunds will be made in the form of original payment. All returns must be accompanied by original receipt or packing slip. We reserve the right to refuse a store credit request if it does not comply with this policy.

 

MY ITEM ARRIVED DEFECTIVE, WHAT SHOULD I DO?

In the event an item is defective upon receipt or has a manufacturing defect, please contact us immediately with defect or damage noted in your email and follow the return process. Items will be inspected and a determination made as to the cause of defect. In the event an item is damaged during shipment, please contact the carrier with your tracking number.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Please allow 2-3 weeks for a credit to appear on your online account as credit towards your next purchase.